FAQ
Are your crystals natural?
Yes. All Tolan pieces are made with natural stones carefully selected for their unique textures, colors, and beauty. Because every crystal is naturally formed, slight variations may occur — making each piece one of a kind.
Is each bracelet handmade?
Yes. Every bracelet is thoughtfully handcrafted and assembled with attention to detail to create simple, wearable pieces for everyday life.
Can I wear my bracelet every day?
Absolutely. Our designs are created for daily wear — whether you're working, relaxing, traveling, or simply enjoying quiet moments throughout your day.
Do crystal bracelets have healing powers?
We see our jewelry as gentle reminders rather than guarantees. Many people enjoy crystals for their symbolism, beauty, and calming presence, but our products are not intended to diagnose, treat, or cure any condition.
How do I choose the right bracelet?
Choose the piece you feel naturally drawn to — whether it’s the color, texture, or intention behind it. We believe personal connection matters most.
How long does shipping take?
Orders are usually processed within 1–3 business days. Shipping times may vary depending on your location, but most international orders arrive within 7–15 business days.
Do you ship internationally?
Yes, we offer worldwide shipping to most countries.
What if my bracelet arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll do our best to make it right.
How should I care for my jewelry?
To keep your bracelet looking beautiful, avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals. Store it in a dry place when not in use.
How will my jewelry be packaged?
Every order is carefully packaged in our signature minimal-style packaging, perfect for gifting or everyday keepsakes.
How can I contact Tolan?
You can reach us anytime at:
info@tolanofficial.com
+86 19996902871
We’re always happy to help.
