Shipping policy

Shipping Policy

Thank you for shopping with Tolan.

We are committed to delivering your order safely and efficiently worldwide.

Processing Time
• Orders are usually processed within 1–3 business days.
• During holidays or promotional periods, processing may take slightly longer.

Shipping Time
Estimated delivery times:
• United States: 7–20 business days
• Europe: 7–20 business days
• Canada & Australia: 8–18 business days
• Other countries: 10–20 business days

Please note that delivery times may vary depending on customs clearance, local carriers, or unforeseen delays.

Shipping Fees
• Shipping fees are calculated at checkout based on destination and order weight.
• Free shipping promotions may be available on selected orders.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 2–5 business days to update.

Customs & Duties
International customers may be responsible for customs duties or import taxes charged by their country.
Tolan is not responsible for delays caused by customs.

Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us at:
info@tolanofficial.com

We will do our best to assist you.

Contact Us
If you have any questions regarding shipping, feel free to contact us anytime.

Tolan
tolanofficial.com